Refund & Cancellation Policy
This Refund & Cancellation Policy applies to bookings, memberships, packages, and other paid products offered by Khel Korner through our website and venue. By completing a purchase, you agree to this policy.
1. Nature of services
Khel Korner sells time-bound leisure and sports booking services (and related memberships or packages). These are digital / service products fulfilled at our venue. There is no physical shipping of goods.
2. Booking cancellations
- Customer-initiated cancellations are non-refundable. Once a booking slot is confirmed and paid for, the fee is not refunded if you cancel, no-show, or arrive too late to use the full session.
- You may modify a booking up to 5 hours before the scheduled start time, subject to availability. Modification does not create a refund entitlement.
- Bookings may be made up to a maximum advance window (for example, 4 days), as shown in the booking flow at the time of purchase.
3. Venue or system cancellations
If Khel Korner cancels your booking due to venue closure, equipment failure, force majeure, or a verified technical error on our side after successful payment, we will offer one of the following at our discretion:
- A free reschedule to an equivalent slot, or
- A full refund of the amount paid for that cancelled booking to the original payment method.
Refund timelines depend on your bank or payment provider and typically complete within 5–10 business days after we initiate the refund.
4. Failed or duplicate payments
If a payment is debited but the booking is not confirmed due to a gateway or network error, contact contact@khelkorner.com with your transaction reference. After verification, we will either confirm the booking or refund the duplicate / failed transaction amount.
5. Memberships, packages & coupons
- Membership and package purchases are non-refundable once activated, except where required by law or where we cancel the product.
- Unused hours or benefits expire according to the validity stated at purchase (for example, 30 days) and are not redeemable for cash.
- Coupons and promotional credits have no cash value and cannot be refunded.
6. How to request help
For cancellation assistance, payment disputes, or refund eligibility under Section 3 or 4, email contact@khelkorner.com with:
- Full name and registered phone / email
- Booking or order ID
- Payment transaction reference
- Brief description of the issue
We aim to respond within 2 business days.
7. Chargebacks
Please contact us before raising a chargeback with your bank. Unwarranted chargebacks may result in suspension of your account and recovery of costs where permitted by law.
8. Changes to this policy
We may update this policy from time to time. The version published on this page at the time of your purchase applies to that transaction.
9. Contact
Khel Korner
Email: contact@khelkorner.com