Privacy Policy
This Privacy Policy explains how Khel Korner (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you visit our website, join our waitlist, create an account, or book our Services.
1. Information we collect
- Identity & contact: name, email address, phone number, date of birth, gender (where provided).
- Account & booking: login details, booking history, preferences, membership or package details.
- Payment: transaction references, amount, status, and limited billing metadata from our payment partners. We do not store full card numbers or UPI PINs.
- Device & usage: IP address, browser type, pages visited, and approximate location derived from IP, for security and analytics.
- Communications: messages you send to contact@khelkorner.com or through forms on our site.
2. How we use your information
- To provide, confirm, and manage bookings and payments.
- To send booking confirmations, reminders, OTPs, and service-related notices via SMS, email, or in-app alerts.
- To operate memberships, packages, coupons, and loyalty benefits.
- To improve our website, prevent fraud, and keep the venue safe.
- To respond to support requests and legal obligations.
- With your consent, to notify you about launches, offers, or events (you may opt out anytime).
3. Legal bases
We process personal data where necessary to perform a contract with you (bookings and payments), to comply with law, for our legitimate interests (security, service improvement), and where you have given consent (marketing communications).
4. Sharing
We may share data with:
- Payment gateway providers to process transactions securely.
- SMS, email, and hosting providers who process data on our instructions.
- Professional advisers or authorities when required by law or to protect rights and safety.
We do not sell your personal information.
5. Retention
We retain personal data only as long as needed for the purposes above, including booking records for accounting and dispute resolution, or as required by applicable law. Waitlist emails are kept until launch outreach is complete or you ask us to delete them.
6. Security
We use reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is fully secure; please use strong passwords and protect your devices.
7. Your rights
Subject to applicable Indian law, you may request to:
- Access the personal data we hold about you
- Correct inaccurate information
- Withdraw marketing consent
- Request deletion where we have no continuing legal basis to keep the data
To exercise these rights, email contact@khelkorner.com.
8. Children’s privacy
Our online booking Services are not directed at children under 13. If you believe a child has provided personal data without parental consent, contact us and we will take appropriate steps.
9. Cookies
We may use essential cookies for session and security, and limited analytics cookies to understand site performance. You can control cookies through your browser settings.
10. Changes
We may update this Privacy Policy periodically. The “Last updated” date will reflect changes. Material updates may also be notified on our website or by email where appropriate.
11. Contact
Khel Korner
Email: contact@khelkorner.com